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Damaged Items

Orders  |  Returns  |  Shipping & Delivery  |  Payment  |  Security & Privacy  |  Our Company
 

We endeavor to ensure that you receive your order in an acceptable condition. Unfortunately, packages may be damaged during the shipping process. Upon arrival of your shipment, please check the contents of your package IMMEDIATELY. If you find that your shipment has been damaged, please follow the instructions below:

  1. Report any damages to a Customer Care representative at 281-759-1749 or by email at . YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIVING DAMAGED ITEMS.
  2. We must report all damages immediately to UPS. UPS may choose to collect the package for inspection. If UPS wants to inspect the box, a Customer Care representative will give you detailed instructions of how UPS will collect the package. YOU MUST FOLLOW ALL INSTRUCTIONS OR YOU WILL VOID YOUR RIGHT TO A REFUND OR REPLACEMENT OF THE DAMAGED ITEM(S).
  3. DO NOT DISPOSE OF ANY DAMAGED ITEM(S).
  4. KEEP ALL ORIGINAL PACKAGING AND INNER PACKING MATERIALS.
  5. You may keep any undamaged items in your order. You will NOT receive a refund for any items that you claim are damaged but do not return either because you use them damaged or dispose of them.

WE WILL NOT ISSUE ANY REFUNDS OR REPLACEMENTS IF YOU DISPOSE OF ANY DAMAGED ITEM(S), ORIGINAL PACKAGING AND INNER PACKING MATERIALS.

DO NOT START A SHIPPING CLAIM WITH THE SHIPPING COMPANY. We, the sender, MUST initiate any and all shipping claims.